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Safety is a top priority

It is the policy of FamilyAdventureHolidays.com (FAH) to comply with the letter and spirit of the provisions of the Health and Safety at Work Act 1974, the Management of Health and Safety Regulations 1992 and other relevant legislation and to regard these provisions as minimum requirements.

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Our employees have the right to work in safe and healthy conditions.  These conditions are to be created and maintained by the preparation and application of the Health and Safety Policy. We recognise fully that health and safety matters are a management responsibility ranking alongside responsibility for profit, people and business operation. The details of this responsibility are contained in the Health and Safety Arrangements and General Information Manual which also covers legal requirement, company procedures etc.

We undertake to provide adequate health and safety training and information for all employees to improve their knowledge and awareness of health and safety to enable them to discharge their individual health and safety responsibilities.

We believe that it is essential for success that everyone accepts their personal responsibilities detailed in the Health and Safety Policy described above and that there is active co-operation between management and employees in promoting and maintaining safe and healthy working conditions.

Finally we undertake to review this policy as often as future health and safety developments render appropriate. All changes will be brought to the attention of employees.

Legal Responsibility

The Health and Safety at Work Act 1974 applies to all places of work and provides an umbrella for more specific legislation, including regulations, approved codes of practice and guidance notes. It is part of the criminal law and as such breaches can result in prosecution.

Definition and Further Advice

The Health and Safety at Work Act includes the degree of legal liability “reasonably practical”. This term requires a decision to be made having balanced the risk against the cost (in terms of money, time, effort etc) to remove or reduce the risk to an acceptable level.

Guidance is available to assist in the identification of risk recognised control measures in Codes of Practice and Guidance Notes prepared by the Health and Safety Executive.

A list of publications or further advice may be obtained from one of the following Health and Safety Public enquiry points.

Health and Safety Executive

HSE Books,
PO Box 1999,
Tel: 01787 881165

Health and Safety Executive Infoline: 0845 3450055

Safety – General

Safety is the single most important area of our responsibilities. All staff can help eradicate accidents and injuries, and all staff must understand that this responsibility extends beyond activity sessions and into all areas of the company’s operation.

All staff have a duty of care to all others, whether they are clients, staff or visitors. This duty of care extends to all areas of the company’s operation and is not limited just to activity sessions and child care.

All sports/activities have some sort of inherent risk, whether they be football or canoeing. Some activities have more obvious risks involved, but, it is usually possible to eradicate nearly all of them by careful planning and identification of possible hazardous situations before the start of any activity.

All aspects of safety must be dealt with properly; this includes the use of any protective clothing, checking and double-checking any equipment and strict observance of all safety codes.

Safety procedures for all sports/activities are dealt with in the operating procedures. They should be read and understood fully before attempting to instruct or coach any activity.

The most hazardous times on an activity centre tend to be unsupervised non-session time when an accident is most likely to happen. Highly planned “hazardous” activities, such as climbing or archery are, in actual fact, the least likely times for an accident to happen.

The FAH is totally committed to ensuring the safety and well being of both clients and staff. It is therefore essential that operating procedures detailed for each activity are implemented at all times.

Risk Assessments

Each and every member of staff must understand that it is a vital part of their role to ensure that they continually assess the risk involved in all elements and areas of the FAH operation.

Risk assessments have been completed for all operations and activities and they should be read and understood by all staff. It is also important that all staff are fully conversant with all safety, accident, emergency, fire and general centre procedures and policies.

Operational Procedures

Site specific operational procedures are in place for all activities and it is vital to the safety and well being of clients and staff that these are understood and followed at all times. These operational procedures include details of instructor qualifications and staff to participant ratios, which must never be exceeded. All operational procedures are closely linked to risk assessments and are the key element in the safe and high quality delivery of all activities.

Code of Safe Practice Policy

In order for an operation to run safely it is vital for all concerned in the operation to understand and comply with the Policy of Safe Practice.

Safe practice is dependent upon all staff:

  1. Being aware of potential hazards and dangers.
  2. Being aware of potential hazards and dangers.
  3. Making sound judgement of what constitutes a dangerous situation.
  4. Preventing access to dangerous situations for those ill equipped to cope.
  5. Ensuring adequate supervision.
  6. Knowledge of how to help oneself and others in danger.

In addition The FAH staff:

  1. Provide only those activities/child care sessions they are trained and qualified to do so.
  2. Must keep an up to date file of all his/her qualifications. This should include original copies of all certificates.
  3. Must hold a current first aid qualification.
  4. Must ensure that he/she has access to a first aid kit on or near the activity session area.
  5. Must make a visual and where possible, a physical check of all equipment prior to, during and at the end of each session.
  6. Must follow all safety guidelines, operational procedures and risk assessments as laid down for each activity both on and off site.
  7. Must complete all relevant paperwork as laid down for each activity.
  8. In the event of an accident/incident/near miss must follow all procedures as laid down.

Session Observation, Monitoring and Review

As part of our ongoing development process all staff will be monitored, assessed and provided with feedback on a regular and recorded basis. This is an important element in ensuring continued and progressively improving standards at all levels.


All staff must report any action or omission that, in their opinion, may lead to a threat to the health and safety of guests, staff or visitors. In the first instance this report should be made to their line manger, however, all staff should be aware that, in exceptional circumstances, they may contact:

Nicolas Goddard, Managing Director. Tel: 00 44 (0)1273 202999

Financial security

All monies paid to Family Adventure Holidays are protected! Family Adventure Holidays is fully bonded through ABTA and ATOL.


Ardeche testimonials

Phil, Mike and Tammy, Thanks again for an excellent holiday! I find it's always so easy coming out to you. The boys are busy, we're all outdoors and I know they're being entertained without the need for any electronic wizardry! With all the beautiful scenery that is your 'office' it's...
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