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Essential Information & FAQS

We have tried our best to gather together a list of frequently asked questions. However, if you cannot find the answer to your question here we are happy to help so just call us on 01273 803030 or leave us a message.

How can I book?

Please complete our online booking form or email us at enquiries@familyadventureholidays.com and we will call you back. Alternatively call our UK office number on 01273 803030. 

 A £250 deposit is required to secure your booking., this can be paid by credit/debit card or you can transfer direct into our bank account as shown below:

Class Tours LTD, Sort Code: 53-61-02, Account No: 60105860. Please use your FAH followed by your surname as the reference. 

 

Catering for special diets?

Our sister companies Voyager School Travel and Castaway look after thousands of children during the school academic year and as such our catering staff are used to dealing with special requests. We can cater for a wide variety of special diets including vegetarian, vegan, no nuts, no diary etc.

 

How fit do I have to be?

You can take each activity at your own pace and join in whichever activities are suitable. If you have any specific questions that you would like us to answer please just ask.

Do I need insurance?

It is recommended that families obtain travel insurance. Travel insurance is not included within the price of our holidays. We have a fully comprehensive travel insurance policy available to purchase at £25.00 per paying person.

Are flights included?

Travel or flights are not included within the holiday price but we are happy to organise return French transfers on our Normandy Adventure Holiday programme. Please contact us for more information if you are interested.

How does a Normandy Adventure activities programme work?

We have a structured programme of activities which begins on the first morning of your holiday. Every day we will run a choice of activity sessions split up by morning and afternoon. We have specific activity sessions for children which parents choose to participate in. We also hold adult only sessions such as Clay Pigeon Shooting. In the afternoon we have family ‘drop in’ sessions so families can partake in activities together. During the week we also offer 2 excursion options. Each evening our animatuers arrange you evening entertainment.

Are our activities instructed in English?

In Normandy our trained animatuers are French natives so they will introduce some French words but activity sessions are instructed in English. On the Ardeche and our Argeles programmes our instructors and guides will be English.

Do parents have to take part in all activities?

No, this is your holiday - you choose if you wish to join in.

Children under 8 – what can they do?

For our Normandy Adventure holiday there are certain activities which children aged 7 and under will be unable to take part in. We have created some fun, imaginative activities for those children and their parents to do together such as bread making, visiting the mini farm and outside games. We do not recommend our French Med or Ardeche White Water Adventure holidays to families with children under the age of 8 years old.

What do families do in the evening?

Our Normandy programme offers evening entertainment each night for the whole family such as the talent show, camp fire and sports tournament. You can choose whether to join in or sit and watch.

Our Mediterranean Beach Club and Ardeche White Water programmes offer some evening entertainment.

What meals are included in your Normandy Adventure holiday?

On arrival we will have prepared a cold buffet in our restaurant. Each day will consist of a continental breakfast, wholesome French lunch and good quality evening meal. Breakfast will be the last meal provided on departure. Please note our French Med & Ardeche holidays are both self-catering.

What do I need to bring?

Each of our resorts has its own recommended kit list. These will be sent to you shortly before travel. However, if you would like to look at one sooner then please do not hesitate to contact us.

Still have a question?

If you would like further information please do not hesitate in either using the live chat facility on this page or contacting us – we are happy to help.

Contacting us

Travel Essentials

You can obtain an EHIC on line at www.ehic.org.uk, by calling 0845 605 0707 or from your local Post Office. For further information on the country to be visited, please check the Foreign and Commonwealth Office website www.fco.gov.uk/en/travelling-and-living-overseas.

Normandy Testimonials

It's a little late, but I wanted to write and say what a fantastic time we had at the Chateau. Everything about the holiday, from the Chateau, the personnel, the activities, the food (and civilised amounts of wine) and our fellow guests contributed to a brilliant holiday which will take...
Alan Brown, August 2016
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